Facilities Services Assistant

Description

Job Summary: You will serve as the essential contact point between occupants and property management, ensuring day-to-day operational excellence. Key Highlights: 1. Essential contact point between occupants and property management 2. Ensure operational excellence and agile handling of requests 3. Develop management, communication, and leadership skills **JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Services Assistant – JLL** **What this role involves:** You will serve as the essential contact point between occupants and property management, ensuring day-to-day operational excellence. Your role is critical to ensuring all requests are handled promptly and that the environment is maintained to the highest quality standards. You will have the opportunity to develop management, communication, and leadership skills while directly contributing to tenant satisfaction and JLL’s business objectives. **Your day-to-day responsibilities will include:** * Providing first-line response to occupants’ operational requests, ensuring prompt and effective resolution * Monitoring and supervising third-party contractor activities, reporting performance to management * Overseeing minor works in common areas and keeping management informed of progress * Conducting quotations and procuring services and materials through the procurement portal and specialized suppliers * Monitoring utility bills (water and electricity), updating consumption and cost spreadsheets, and maintaining the management portal and monthly management reports * Managing document uploads to the portal and tracking operational KPIs * Maintaining proactive, direct contact with tenants to ensure service excellence **Required Qualifications:** * Completed high school education * Prior experience managing third-party contractors and suppliers * Intermediate proficiency in Microsoft Office **Preferred Qualifications:** * Currently pursuing or holding a bachelor’s degree * Previous experience in premium condominiums * Experience in building maintenance, facilities management, or property management * Knowledge of KPI and performance indicator tracking * Familiarity with service management and procurement portals **Location:** On-site – Botafogo – Rio de Janeiro/RJ **Work Schedule:** Monday to Friday, 8:00 AM to 5:00 PM *JLL fosters a diverse and inclusive culture. We are committed to creating an environment where everyone feels valued and empowered to reach their full potential, regardless of disability, race, ethnicity, age, religion, biological sex, gender identity, sexual orientation, gender expression, or body type.* *Learn more about our Diversity and Inclusion initiatives at:* *https://www.jll.com.br/pt/carreiras/diversidade\-e\-inclusao* About JLL For over 200 years, JLL (NYSE: JLL), a global leader in real estate services and investment management, has helped clients buy, build, manage, occupy, and invest across corporate, industrial, hospitality, residential, and retail properties. A Fortune 500® company with annual revenue of USD 20.9 billion and operations in more than 80 countries worldwide, our 103,000+ professionals combine the power of a global platform with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, our people, and everyone around us see a brighter way; SEE A BRIGHTER WAY SM. JLL is a trademark of Jones Lang LaSalle Incorporated. For more information, visit jll.com We have been in Brazil since 1996, with our headquarters in São Paulo and a regional office in Rio de Janeiro. Our team comprises over 1,000 professionals ready to operate anywhere in the country. Key services offered in Brazil: Leasing | Acquisition, Sales & Investments | Consulting & Valuation | Property Management | Facilities Management | Sustainability Services | Engineering & Building Maintenance | Projects & Construction | Design & Build. Sectors served: Office | Industrial & Logistics | Retail | Hospitality | Healthcare | Education | Data Center | Life Sciences | Residential in Portugal. For more information, visit JLL Brazil’s website at jll.com.br **Location:** On\-site –Rio de Janeiro,BRA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. ***JLL Privacy Notice*** Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page \> I want to work for JLL.