**Árvore** and **SuperAutor** have joined forces to expand the impact of education in Brazil. Now, in addition to our gamified reading platform, we also offer a comprehensive writing solution that transforms students into authors and protagonists of their own learning journey. We remain committed to the same mission: supporting schools in developing essential competencies for both present and future needs through technology, innovation, and collaboration with educators. If you believe in the power of education and want to grow within a dynamic environment, this opportunity may be right for you. **Responsibilities and Duties** As an **Educational Consultant** for the **Writing** solution, you will be responsible for the strategic management of a client portfolio, ensuring base health maintenance, journey monitoring, and renewal and retention assurance. Key responsibilities include: * Managing an active client portfolio, ensuring continuous follow-up and maintaining base health; * Developing customized timelines for each client, monitoring agreed deadlines and deliverables; * Conducting periodic follow-up meetings via Google Meet; * Proactively engaging clients via phone calls and WhatsApp; * Recording and organizing all interactions in CRM tools; * Identifying churn risks and implementing preventive retention actions; * Leading the renewal process for the assigned client portfolio; * Acting consultatively by understanding client needs and proposing appropriate solutions. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in any field * Prior experience in Customer Success, Account Management, or consultative support * Experience in contract retention and renewal * Ability to manage multiple clients with organization and autonomy * Strong verbal and written communication skills to represent the company in strategic interactions **Additional Information** **IT WOULD BE GREAT IF YOU ALSO HAD** * Experience in EdTech or the education sector * Familiarity with CRM systems (HubSpot, Salesforce, or similar) * Experience working in highly autonomous environments **WHAT YOU’LL FIND HERE** * Market-competitive salary * CLT employment contract * Flexible working hours and autonomy * Health and dental insurance * Meal or food allowance * Wellhub * Childcare assistance * Discounts on universities and courses * A safe environment where you can truly be yourself — we do not tolerate any form of discrimination **OTHER INFORMATION** * Hybrid work model — Tuesdays to Thursdays in Saúde neighborhood, Rio de Janeiro city center **Árvore** and **SuperAutor** have joined forces to expand the impact of education in Brazil. Now, in addition to our gamified reading platform, we also offer a comprehensive writing solution that transforms students into authors and protagonists of their own learning journey. We remain committed to the same mission of supporting schools in developing essential competencies for both present and future needs through technology, innovation, and collaboration with educators. Join us in this journey! Explore our open positions now!
João Silva
Indeed · HR
João Silva
Indeed · HR
