Job Summary: An IT professional with a bachelor's degree, responsible for technical support, configuration and asset management, and participation in change management processes. Key Highlights: 1. On-site technical support to users and resolution of IT incidents 2. Configuration and Service Asset Management (CMDB) 3. Participation in Change Management processes Description: Requirements: * Bachelor's degree completed or in progress in Logistics, Administration, Accounting, Economics, Engineering, Computer Science, Information Technology, Statistics, Mathematics, or another field with an MBA or postgraduate degree in Administration or Management. * Provide on-site technical support to users, resolving inquiries, incidents, and requests related to microcomputing and IT services; * Analyze and resolve service tickets, ensuring adherence to deadlines and user satisfaction; * Perform Configuration and Service Asset Management (CMDB), including registration, updating, and control of configuration items; * Prepare and maintain up-to-date technical documentation and asset reports; * Participate in Change Management processes, safely and efficiently executing emergency, standard, and normal changes. 2511120202181468270
João Silva
Indeed · HR
João Silva
Indeed · HR
