External Customer Service Agent (Meter Reader)

Description

Job Summary: Field professional responsible for customer service, meter reading and bill delivery, water supply cutoff and reconnection, and sanitation service inspections. Key Highlights: 1. Focus on customer satisfaction and business continuity 2. Field operations with direct customer contact 3. Positive impact on the lives of thousands of people We were founded in 2017 with the purpose of **Being the Best Sanitation Company FOR Brazil.** Today, we operate in numerous municipalities and Brazilian states, aiming to contribute to the country's universalization of water and sewage services. Our business model consists of concessions and public\-private partnerships (PPPs). We are one of the leading sanitation companies in the country, embedded in communities of varying sizes and serving millions of people. Innovation, sustainability, value generation, and focus on customer satisfaction are core elements of our organizational culture. Join us in driving this transformation! **Work Location:** Rio de Janeiro, RJ (Iguá Rio de Janeiro S.A). **Responsibilities and Duties** * Verify and update customer records in the field via the system; * Identify customer needs, resolve doubts, address issues, provide proper guidance to customers, and support business continuity; * Issue and deliver water consumption bills; * Be responsible for maintaining and returning the meter reading equipment to the department supervisor; * Perform tape cutoff (notification of water supply interruption) and curbstop cutoff (water supply interruption – application of seal), at required locations, in compliance with Service Orders (SO); * Perform curbstop reconnection and new connections, meeting customer requirements; * Conduct meter reading reviews (review of meter readings – water meters), ensuring accurate information and numbers; * Conduct self-consumption inspections; * Drive company vehicles when external service is required, adhering to traffic safety rules and regulations; * Perform general curbstop-related tasks, including seal installation as needed for connection regularization; * Comply with internal policies related to quality, environment, compliance, occupational health and safety, among others, pursuing continuous improvement. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; * Valid and permanent driver’s license, Category B (desirable). Proficiency in Microsoft Office suite; collaborative and organized profile. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities \- PCD, LGBTQIAPN\+, ethnic\-racial background, beliefs, and generations). Join us in this change—we believe in the power of every individual to drive transformation! **Additional Information** **Our Benefits** --------------------- **Here, we care for our people at every stage of their journey as employees. Discover what we offer:** ------------------------------------------------------------------------------------------------------------------- **Health, Well\-being and Quality of Life** ----------------------------------------- * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health management programs, including chronic disease monitoring and promotion of healthy habits * Access to a network of accredited establishments, such as gyms and studios (TotalPass) * Partnership network and discounts on products and services * Internal quality\-of\-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** --------------------------- * Extended maternity leave (180 days) and paternity leave (20 days) **Food** --------------- * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or food/meal card format, depending on unit) **Mobility** -------------- * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** -------------------------- * Market\-competitive salary * PLR – Profit and Results Sharing * Payroll\-deducted loan **Development and Career** ------------------------------ * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide and currently operate in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public\-private partnerships. We are committed to delivering improved quality of life and health to the populations we serve, through responsible, excellence\-driven provision of treated water and collection, conveyance, and treatment of sewage. More than just a business activity, we view basic sanitation universalization as a large\-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, daily, our commitment in every drop. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and learning\-rich environment—generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical, inclusive practices and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA\+ individuals—regardless of beliefs, age, or any other social or identity marker. We seek equity and respect within our teams and believe in the strength of each individual to drive transformation. We already have more than **2\.800 employees**, and continue expanding our reach. Have you ever wondered what your purpose is—and what story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting the lives of thousands of people? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.