Customer Service Intern

Description

Job Summary: This internship aims to support the Operations team in routine institutional customer service activities with a focus on educational billing, providing practical learning in relationship management with educational institutions. Key Highlights: 1. Support in institutional customer service with a focus on educational billing 2. Practical learning in relationship management with educational institutions 3. Development of institutional communication and multichannel customer service **Internship Objective** Support the Operations team in routine **institutional customer service with a focus on educational billing**, providing the intern with practical learning in relationship management with **educational institutions**, information organization, multichannel customer service, and delinquency process monitoring — always under guidance and supervision. **Key Responsibilities** * Support the **registration, verification, and updating of data for institutional clients in the education sector** within internal systems; * Assist with **first-level screening customer service** via WhatsApp, e\-mail, and telephone, focusing on educational billing, providing initial guidance regarding financial outstanding items and routing requests according to defined workflows; * Provide support for **follow-up calls to verify and confirm registration and financial data**, always under supervision by the responsible team; * Contribute to **institutional billing follow\-ups**, organizing notices and recording all interactions; **Requirements** * Currently enrolled in an undergraduate program (e.g., Administration, Human Resource Management, Business Process Management, Pedagogy, or related fields); * Availability to intern during hours compatible with academic schedule. **Competencies Developed During the Internship** * Institutional communication and multichannel customer service; * Information organization and management; * Basic understanding of **educational billing and B2B relationship management**; * Exposure to customer service metrics and operational routines. **Expected Behavioral Profile** * Organized and detail-oriented; * Proactive and eager to learn; * Strong verbal and written communication skills; * Ethical and professional conduct when interacting with institutional clients. **Preferred Qualifications** * Prior experience (academic or extracurricular) in public service, administrative roles, or educational environments; * Familiarity with digital channels (WhatsApp, e\-mail). Compensation: R$1\.300,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site