Description: * Complete high school education; * Experience as a Warranty Specialist in a vehicle dealership; * Proficiency in the Microsoft Office suite; * Knowledge of Quality Management (standards and regulations) and ability to analyze data. * Receive, process, and evaluate warranty claims, verifying eligibility according to company terms and policies; * Maintain detailed and accurate records of all warranty complaints and communicate with the vehicle manufacturer to obtain authorizations and resolve quality issues; * Provide technical support to customers and mechanics, ensuring timely reimbursements and a high level of customer service throughout the warranty process; * Analyze data and prepare reports on warranty claims, identifying trends and areas for quality improvement and product development; * Perform other related tasks assigned by immediate management. 2512100202181740611