Systems Assistant - Botafogo

Description

Job Summary: We are seeking a professional to provide user support and resolve system-related issues, with a focus on optimizing processes and ensuring excellence in service delivery. Key Highlights: 1. Focus on people and efficient management, valuing curiosity and human warmth. 2. Proactivity in problem-solving and pursuit of continuous improvement. 3. Opportunity to be part of the history of a company undergoing transformation. We are a Group composed of brands with over 45 years of experience in healthcare, present in the states of Rio de Janeiro and São Paulo, conducting over 456,000 consultations annually and caring for more than 100,000 patients. Our identity was built by balancing a focus on people with efficient management; therefore, we value professionals who are curious, empathetic, possess human warmth, convey trust, and are also efficient, agile, assertive, results-oriented, and process-driven. We are driven by the purpose of creating an active, pain-free Brazil, transforming relationships in healthcare by offering an ecosystem of excellence for patients with musculoskeletal conditions and assisted therapy. We are undergoing transformation and seek professionals who wish to be part of our story. To work with us, you must identify with our values: FOCUS ON PEOPLE ### **Our Values** **People are our DNA:** We are fair in our relationships with patients, colleagues, partners, and service providers. We encourage dreams and value individuals for their competencies. **We simplify to do things well:** We anticipate problems and strive to perform tasks as efficiently as possible, acting immediately and in coordination, with a solution-focused mindset. **We aim higher:** We relentlessly pursue evolution, value feedback, and are committed to consistently delivering the best experience. **We empower people:** We are proactive in solving problems and seeking opportunities, taking responsibility for our tasks without transferring it to others. If you want to make a difference, you've found the right place! Come make history with us! \#**WeAreVitus** \#**ForALifeWithoutPain** **Responsibilities and Duties** **Main Responsibilities:** * Provide user support to clarify doubts and resolve system-related issues; * Conduct in-person training for end users at the Group's business units; * Manage and correct registrations, rules, and entries in systems; * Identify business requirements through interviews with key users; * Design and develop solutions while analyzing their impact across the entire organization; * Monitor implementation of proposed solutions at all levels: user assistance, change management, service quality, training, and documentation; * Reduce operational workload by focusing on systemic solutions. * Build SQL queries to support troubleshooting; **Requirements and Qualifications** **Mandatory Requirements:** * Completed High School education; * Intermediate Microsoft Office proficiency; * Experience in the healthcare sector; **Desirable Requirements:** * Completed or ongoing Bachelor’s degree in Administration or Hospital Management; * Experience in user support; * Experience with Tasy; **Additional Information** **Work Location:** Botafogo - Rio de Janeiro. **Working Hours:** 44 hours per week — Monday to Thursday, 8 AM to 6 PM; Friday, 8 AM to 5 PM. **Benefits:** Meal or Food Allowance (VR/VA), Health Insurance, Dental Plan, Total Pass, and Transportation Voucher Vitus Group was founded in 2019 with the goal of expanding our approach to care and valuing our patients’ health, driven by the purpose of creating**an active, pain-free Brazil.** We are composed of brands with over 45 years of experience in healthcare. Currently, we operate in Rio de Janeiro and São Paulo, conducting over 120,000 annual consultations and caring for more than 40,000 patients. Our ecosystem comprises multiple brands distributed across three business units: Orthopedics, Assisted Therapy, and Digital Rehabilitation. Our infrastructure is designed to offer our patients: consultations with an outstanding clinical team; state-of-the-art diagnostic exams; pharmacological treatments; assisted therapy **with international certification**; and both in-person and digital rehabilitation. **Now that we’ve introduced WHAT we do, let’s talk about HOW we do it.** We are driven by the purpose of creating an active, pain-free Brazil, transforming relationships in healthcare by offering an ecosystem of excellence in musculoskeletal treatment. Our identity was built by balancing a focus on people with efficient management; therefore, we value professionals who are curious, empathetic, possess human warmth, convey trust, and are also efficient, agile, assertive, results-oriented, and process-driven. To identify with us, you must recognize yourself in our values: We are a company undergoing transformation and seek professionals who wish to be part of the history of this organization, a reference in treating patients with musculoskeletal disorders and assisted therapy. **\#WeAreVitus** **\#ForALifeWithoutPain**