Assistant General Manager

Description

Job Summary: Assist the General Manager in hotel operations management, monitoring customer satisfaction and ensuring property maintenance. Key Highlights: 1. Assist in hotel operations management 2. Continuously monitor customer satisfaction 3. Ensure property maintenance and quality standards A * ssist the General Manager in hotel operations management M * onitor customer, investor, and staff satisfaction continuously, taking efficient action to resolve any discomfort that may jeopardize operations. A * ssure customer satisfaction levels by conducting surveys, monitoring feedback, responding promptly, and implementing initiatives to foster loyalty A * nalyze competitor activities and plan actions to improve unit performance in the market G * uarantee and oversee property maintenance, complying with safety regulations and brand quality standards E * xecute other related duties as required by the department/hotel R *