Supervisor (2)

Description

Job Summary: We are seeking a Customer Service Supervisor to lead teams with empathy, strategy, and a results-oriented approach, ensuring excellence and alignment with the association's values. Key Highlights: 1. Empathetic and strategic leadership of customer service teams 2. Focus on results and continuous improvement of customer experience 3. Team development and performance indicator management Description: Are you someone who enjoys inspiring teams, possesses an analytical mindset, and knows how to transform everyday challenges into opportunities for improvement? Then this role is for you! We are looking for a Customer Service Supervisor who leads with empathy, strategy, and a focus on results—ensuring every customer interaction reflects our association’s excellence and core values. Your mission will be to plan, coordinate, and supervise all customer service team activities—from monitoring processes and performance indicators to team development. You will serve as the key reference point ensuring delivery quality, goal achievement, and continuous enhancement of the customer experience. If you excel at motivating people, enjoy analyzing results, solving problems efficiently, and ensuring service flows smoothly with efficiency and transparency, this opportunity is your next step! Responsibilities and Duties * Planning and coordination of customer service: The coordinator is responsible for planning and coordinating the customer service team’s activities, ensuring alignment with company objectives. * Team supervision: The coordinator is responsible for supervising the customer service team’s work, ensuring service is delivered appropriately. * Team training: The coordinator is responsible for training the customer service team, ensuring they possess the necessary knowledge and skills to deliver high-quality service. * Performance indicator management: The coordinator is responsible for monitoring customer service performance indicators and identifying improvement opportunities. * Management reporting: The coordinator is responsible for preparing management reports presenting customer service outcomes. Requirements and Qualifications * Bachelor’s degree in Business Administration, Marketing, or related fields; * Experience in customer service; * Knowledge of people management; * Knowledge of performance indicators. 2511110202181802029