RECEPTIONIST

Description

Job Summary: The professional will greet and welcome guests, perform check-in/check-out procedures, handle phone calls, provide support, maintain an organized front desk, and collaborate with other hotel departments. Key Highlights: 1. Greeting and welcoming guests with cordiality and professionalism 2. Delivering exceptional service aligned with the company's DNA 3. Collaborating with other hotel departments **Job Description:** ---------------------- \- Greet and welcome guests and clients with cordiality and professionalism. \- Perform check\-in and check\-out procedures according to established standards. \- Identify and guide guests regarding accommodation services and other hotel offerings; provide general information about the hotel’s facilities and surrounding area. \- Handle telephone calls and provide in-person or other-channel support. \- Maintain a professional demeanor and deliver exceptional service aligned with the company's DNA. \- Accurately complete the logbook (incident register) with relevant shift records. \- Strictly follow the shift checklist. \- Enter and verify information in the hotel management system. \- Monitor guest entry and exit, recording consumption and services used. \- Keep the front desk organized, clean, and functional. \- Collaborate with other hotel departments (housekeeping, maintenance, kitchen, etc.). \- Ensure guest safety by adhering to hotel protocols. \- Comply with internal policies, operational routines, and hotel quality standards. **Essential Requirements:** ------------------------------ Prior experience in this role is preferred; Knowledge of Totvs/CMnet system; **Desirable Requirements:** -------------------------- Strong communication skills; Proactivity; Punctuality; Teamwork: **Employment Type:** -------------------------- TEMPORARY **PwD (Persons with Disabilities):** -------- YES **Salary:** ------------ $3,129\.86 **Benefits:** --------------- Meal allowance: R$ 400.00; Gympass; Telemedicine health plan \- Mediquo; Birthday Day Off; University partnership program; Sesc partnership program. **Work Location:** ---------------------- SAMBA RIO ADMINISTRACAO E GESTAO DE HOTE **Working Hours:** ------------------------ 2 months on night shift and 1 month on day shift **Additional Information:** --------------------------- 2 months on night shift (overnight) and 1 month on day shift (daytime)