WORKSHOP NETWORK SUPERVISOR

Description

**Job Mission: Ensure efficient operation of the mechanical workshop through process, people, and resource management, guaranteeing productivity, service quality, operational safety, and full customer satisfaction.** **Responsibilities:** * Manage the service schedule, optimizing workshop occupancy and workflow. * Open, analyze, and track work orders, ensuring agility and accuracy in approvals. * Monitor inventory of parts, supplies, and materials to prevent shortages and overstocking. * Control and maintain equipment, tools, and infrastructure in optimal working condition. * Supervise vehicle diagnostic, preventive, and corrective maintenance processes. * Ensure compliance with technical standards, safety regulations, and applicable legal requirements. * Lead, train, and develop technical and administrative teams, fostering a collaborative and productive environment. * Manage suppliers and third-party service providers, ensuring quality and on-time delivery. * Track performance indicators (KPIs), such as productivity, rework rate, average service time, and NPS. * Implement continuous improvements in operational processes and customer service. * Maintain workshop facilities’ cleanliness, organization, and upkeep. **Technical Requirements:** (education/training/language/experience) * Proven experience in mechanical workshop management or related areas. * Technical knowledge in automotive mechanics, electrical systems, and vehicle electronics. * Familiarity with work order management systems (ERP or similar). * Completed or ongoing undergraduate degree in Engineering, Business Administration, or Production Management (preferred). * Intermediate to advanced Excel skills and proficiency with digital tools. * Basic understanding of quality control, occupational safety, and inventory management. **Behavioral Competencies:** * Leadership and ability to engage teams. * Organization and results orientation. * Clear and assertive communication. * Proactivity and systemic thinking. * Hands-on profile with strong sense of responsibility. * Focus on customer experience and loyalty. * Ability to work under pressure and make quick decisions. Minimum Education Level: High School (Secondary Education) Driver’s License: B * Meal Voucher * Total Pass * Medical Assistance * Dental Assistance * Transportation Voucher