Process Analyst - Governance and Quality

Description

Job Summary: Professional to lead process elicitation and mapping, identify improvements, define KPIs, and maintain the process repository. Key Highlights: 1. Solid experience in process mapping, modeling, and improvement. 2. Knowledge of methodologies such as BPMN, SIPOC, Lean, and Six Sigma. 3. Definition and monitoring of KPIs. **Key Responsibilities:** * Conduct process elicitation with company departments; * Map workflow flows, interfaces, and inter-departmental dependencies; * Develop flowcharts and process models using appropriate tools; * Identify gaps, bottlenecks, risks, and improvement opportunities; * Define and structure performance indicators (KPIs) by department; * Create and implement governance and monitoring routines (e.g., critical analysis, frequency, rituals); * Structure and maintain the process repository. Requirements: * Bachelor's degree in Administration, Engineering, Quality Management, Information Systems, or related fields; * Solid experience in process mapping, modeling, and improvement; * Knowledge of methodologies such as BPMN, SIPOC, Lean, and Six Sigma; * Experience with process modeling tools (e.g., Bizagi, Visio, or similar); * Experience in defining and monitoring KPIs; * Intermediate/advanced English proficiency. Minimum Education Level: Bachelor's Degree * Meal Voucher or Food Allowance * Transportation Allowance * Childcare Assistance * Medical Assistance * Dental Assistance * Profit Sharing