Job Summary: Responsible for greeting guests, organizing luggage, guiding guests about hotel areas, and managing various requests to ensure a high-quality experience. Key Highlights: 1. Direct guest service and luggage organization 2. Event monitoring and logistical support at the hotel 3. Communication with responsible departments to maintain quality Responsible for accompanying guest arrivals and departures, organizing luggage, and guiding guests regarding public areas of the hotel. Manage guest requests, deliver correspondence, and arrange taxi services. MAIN RESPONSIBILITIES * Hand over shift to the previous messenger. * Read the log book to review important information. * Record in the log book the luggage stored in the baggage room during shift change. * Check daily events and inform participants. * Verify cleanliness and order of ashtrays, elevators, public restrooms, and plants; report to the responsible department (housekeeping) when necessary. * Verify cleanliness and order of furniture, table lamps, and decorative items; report to the responsible department (housekeeping) when necessary. * Inspect the condition of the luggage cart. * Record in the log book the delivery of messages to guests. * Deliver requisitions and collect office supplies. * Coordinate with the front desk to check for arriving Habitues, VIPs, or special packages. * Attend to all taxis arriving at the hotel. * Handle daily check-outs and check-ins. * Monitor delivery of guest parcels as well as lost luggage. * Perform general cleaning of the luggage storage area at the beginning of each month. * Organize the inactive file archive. **Requirements** * Previous experience in hospitality or customer service is desirable. * Courtesy, physical agility, and excellent verbal communication skills. * Intermediate/advanced English and Spanish proficiency. * Flexibility to work rotating shifts (including weekends and holidays). * Professionalism: Impeccable personal presentation and proactive attitude. Schedule: 3:00 PM to 11:10 PM
João Silva
Indeed · HR
João Silva
Indeed · HR
