### **Opportunity for Junior Support Technician | Rio de Janeiro/RJ (On-site)** Positivo S\+ is a technology company focused on innovative solutions for various segments. We are looking for a team of engaged professionals passionate about making a difference. If you, like us, believe you can make a difference, join our team and grow with us! **Main Responsibilities:** * Provide on-site technical support to classrooms, laboratories, and administrative areas; * Handle incidents and service requests related to desktops, notebooks, iMacs, and peripherals (keyboards, mice, webcams, monitors, printers, etc.); * Support the analysis and troubleshooting of projectors, audio equipment (microphones, speakers, audio interfaces), interactive displays, TVs, TX/RX equipment (audio and video transmission), and HDMI switches; * Prepare and pre-test rooms for classes, events, and presentations; * Record support interactions, diagnostics, and solutions in the ITSM tool; * Support network, security, and systems teams during troubleshooting; * Escalate incidents to higher levels when necessary, following defined processes. **Desirable Knowledge (not mandatory):** * Basic knowledge of macOS; * Experience with projectors and audiovisual equipment; * Familiarity with audio equipment and multimedia rooms; * Experience in educational or corporate environments with high user traffic. **Behavioral Competencies** * Professional demeanor when interacting with the public (teachers, students, and colleagues); * Excellent verbal communication skills, using clear and respectful language; * Punctuality and responsibility regarding schedules and support tasks; * Sense of urgency, especially in classroom environments; * Ability to solve problems quickly and effectively; * Organization and discipline to follow procedures and log support tickets; * Proactivity and willingness to learn. **CLT Employment Contract + Benefits:** * Medical and dental plans. * Life insurance. * Meal Allowance/Meal Voucher. * Transportation Voucher. * Discount Club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. If you identify with this position and want to grow with Positivo S\+, **apply now** and join our team! Minimum Education Level: High School (Secondary Education)