Access Central Internship - RJ

Description

**Job Mission** Support Information Technology (IT) department activities, contributing to the maintenance, evolution, and support of systems and infrastructure, with a focus on learning by doing, developing technical skills, and delivering value with empathy, curiosity, and a proactive attitude. **Academic Qualifications** Currently pursuing an undergraduate degree in Computer Science, Computer Engineering, Information Systems, Systems Analysis and Development, or related fields. Mandatory: Availability to intern from 10:00 AM to 5:00 PM (no classes during this period, even if online). Desirable: Expected internship duration of at least 12 months. **Behavioral Competencies** Proactivity and willingness to learn and take initiative Empathy, respect, and openness to collaborate with diverse profiles Strong communication and active listening skills Organization and responsibility regarding deadlines Curiosity about technology and innovation Commitment to personal and collective development **Technical Competencies** Basic knowledge or willingness to learn about: Operating systems (Windows and Linux) Fundamental networking and infrastructure concepts Office 365 or Google Workspace Code versioning (Git) Technical support and service management tools (e.g., GLPI, ServiceNow) Information security fundamentals Power BI (dashboard creation, DAX usage, and visualizations) Intermediate Excel (filters, formulas, charts, and pivot tables) Agile methodologies (Scrum, Kanban) Jira (task and sprint tracking) **Daily Responsibilities** Support maintenance of IT equipment and systems Assist in configuring access rights, e\-mail accounts, and devices for new users Provide first-level technical support to internal users Track service tickets and document solutions Participate in technology team trainings and meetings