Job Summary: Customer Service Assistant to support customers, ensuring smooth service flow and high-quality, efficient delivery completion. Key Highlights: 1. Tracking of requests and delivery information. 2. Support for operational demands and routing to responsible departments. 3. Ensuring quality and efficiency in problem resolution. We are seeking a Customer Service Assistant to provide customer support through systematic tracking, ensuring seamless service flow up to final delivery to the end customer. **Main Responsibilities:** Track requests, incidents, and delivery information; Record customer interactions and update information in the system; Assist in supporting operational demands; Route requests to responsible departments; Support tracking of pickups, deliveries, and package tracing; Organize departmental documents and records; Ensure quality and efficiency in problem resolution. Requirements Completed high school education; Customer service experience is a plus; Basic computer skills and proficiency in Microsoft Office; Strong verbal and written communication skills; Organized, proactive, and communicative personality; Ability to work effectively in a team.
João Silva
Indeed · HR
João Silva
Indeed · HR
