Job Summary: Manage and develop the Control Tower team, acting strategically in defining strategies, monitoring operations, and ensuring efficient execution of customers' logistics activities. Key Highlights: 1. Strategic leadership in Supply Chain and Control Tower. 2. Management and development of a high-performance team. 3. Optimization of logistics processes with a focus on customer satisfaction. Description: Prerequisites:* Completed undergraduate degree; * Intermediate to advanced English proficiency \- will be tested; * Prior experience in people management; * Experience in international trade and logistics, especially customs clearance and shipment coordination; * Experience in Supply Chain and order fulfillment/Control Tower. Main Challenges:* Manage and develop the Control Tower team through OKR tracking, management report analysis, regular team meetings, 1:1 sessions, PDI discussions, structured feedback, and performance evaluations; * Collaborate strategically with the area head to define strategies, analyze results, monitor existing operations, and plan new operations; * Guide, train, monitor, and motivate the team to achieve goals and results, fostering a high-performance environment; * Report to and discuss with the area head challenges, solutions, new ideas, projects, and team results, ensuring strategic alignment; * Participate in meetings with other DMS teams and leadership, always focusing on business needs and proposing optimal paths for the company and its customers; * Monitor company dashboards and KPIs (BIs), proposing improvements, automations, and process optimizations; * Create and update team job descriptions, and conduct recruitment and offboarding processes when necessary; * Ensure efficient execution of customers' logistics activities, including: order management, cargo transportation (pickup, warehousing, customs clearance, and final delivery), and continuous development of technological solutions on the DMS Log platform, ensuring adherence to agreed timelines and requirements; * Maintain constant and effective communication with leadership from other departments and all stakeholders involved in logistics processes, such as suppliers, carriers, customs brokers, and other partners; * Manage operational data and team metrics analysis, proactively identifying improvement opportunities and implementing corrective actions to optimize efficiency and quality; * Ensure timely customer service at every stage of the logistics process, providing customized internal and external (customer-facing) control and performance tools. 2511140202461560914
João Silva
Indeed · HR
João Silva
Indeed · HR
