RESERVATION AGENT

Description

Job Summary: Provide customer service via phone, email, digital channels, and in person, focusing on excellence and rapid resolution of requests, while entering and updating reservations. Key Highlights: 1. Multichannel customer service with a focus on excellence 2. Reservation management and auditing in internal systems and portals 3. Clarifying customer inquiries and ensuring reservation accuracy **Job Description:** ---------------------- Provide customer service via phone, e\-mail, digital channels, and in person, focusing on service excellence and rapid resolution of submitted requests; Enter and update reservations in internal systems (e.g., CMNET), ensuring accurate information availability; Monitor the daily reservation availability grid via the CMNET system; Interpret reservation vouchers, accurately entering data into the system and auditing channels (portals, e\-mails, OTAs, Omnibees) to ensure reservation compliance and accuracy; Clarify customer inquiries regarding hotel availability, rates, offered services, and network hotel locations via the call center; Conduct daily audits of OFF portals, OTAs, and Omnibees according to the assigned service unit; **Mandatory Requirements:** ------------------------------ **Desirable Requirements:** -------------------------- * Completed high school education (technical or higher education in Hospitality, Tourism, or related fields preferred); * Prior experience in reservations, front desk, customer service, or sales is a plus; * Proficiency in office tools (MS Office: Word, Excel, Outlook). * Excellent verbal and written communication skills. * Organizational skills and attention to detail. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- Transportation Allowance; Meal Allowance: BRL 400.00; Gympass/Wellhub; Mediquo \- Telemedicine; Day Off \- Birthday; University Partnerships \- Estácio and Anhanguera; Language Allowance; Hotel Accommodation Discount, among others. **Work Location:** ---------------------- SAMBA ITABORAI **Working Hours:** ------------------------ To be defined