HOUSEKEEPER

Description

Job Summary: Responsible for cleaning and tidying guest rooms, organizing supplies, and maintaining order in hallways and service areas. Key Highlights: 1. Commitment to excellence in hospitality 2. An environment that values inclusion and care 3. Opportunity to apply dynamism and organization **Company Description** We are Accor. We are the global leaders in Enhanced Hospitality. We are over 230\.000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Everything we do comes from the heart, and that is why we are the largest in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay attention to the world and to what people seek. **Job Description*** Tidy guest rooms during their stay and after check-out, performing cleaning of all room areas, changing linens, and restocking necessary supplies (amenities). * Organize the housekeeping cart, storing all materials, equipment, tools, and other items required for room tidying and cleaning (linens, cleaning products, amenities, vacuum cleaner, broom, etc.). * Perform the maintenance, minibar, and stationery checklist, and report any irregularities or replenishment needs to the supervisor. * Maintain cleanliness and tidiness of all vacant rooms. * Ensure cleanliness of corridors and elevator lobbies. * Perform the minibar checklist and replenish items as needed. * Identify objects left/forgotten in rooms and hand them over to the immediate supervisor. * Collect guest laundry to be sent to external laundries. * Keep the floor service pantry clean and organized. * Place used linens in appropriate bags for delivery to the laundry, and report any damage/defects in linens to the immediate supervisor. * Record general information regarding room occupancy (number of guests per room/UH status, tidying status, etc.), following established procedures. * Apply the area’s “Self-Control” processes and procedures; * Maintain equipment and materials under one’s responsibility. * Safeguard the floor key, following established criteria and procedures. * Perform other related duties as required by the department. **Qualifications** Creativity Problem Solving Contribution to Results Flexibility Passion for Service Commitment Dynamism Teamwork Organization Communication