Job Summary: The Level I Support Technician will be responsible for providing technical support to company users, ensuring the proper functioning of systems and equipment. Key Highlights: 1. Respond to and log technical support requests 2. Diagnose and resolve technical issues 3. Assist users in using systems and tools Level I Support Technician Position, Step 1 Description: The Level I Support Technician, Step 1 will be responsible for providing technical support to company users, assisting in problem resolution and ensuring the proper functioning of systems and equipment. Responsibilities: * Respond to and log technical support requests * Diagnose and resolve issues on computers, printers, and other IT equipment * Configure and install software and applications * Perform preventive maintenance on equipment * Assist users in using systems and tools * Document technical procedures and solutions Requirements: * Completed high school education * Technical secondary education in the technology field is mandatory. * Minimum 1 year of experience in technical support * Basic knowledge of Windows operating systems and Office suite * Strong communication and interpersonal skills * Ability to work collaboratively and under pressure **?** **POSITION: Technician (On-site)** ? **Working Hours:** Monday to Friday, from 08:00 to 17:00 ? **Location:** (insert address/neighborhood) **?** **Compensation and Benefits** * **Salary:** R$ 1\.954,65 * **Meal Voucher:** R$ 35.00 per working day * **Transportation Voucher** * **Medical Plan** * **Dental Plan** * **Gympass (Wellhub)** * **SESC Agreement** * **Group Life Insurance** * **Provided Materials:** backpack, USB drive, tool kit, and mobile phone