**TECHNICAL SUPPORT ANALYST** A company specializing in management software, based in Novo Hamburgo. **Responsibilities:** * Implement, install, and configure software; * Provide user support (on-site at client locations and online); * Diagnose and resolve technical issues; * Conduct user training and validation testing (on-site at client locations and online); * Monitor support tickets and perform preventive maintenance; * Escalate complex issues to specialized teams; * Report feedback and suggestions to the development team. **Requirements:** * Valid driver’s license (Category B); * Residence in Novo Hamburgo or nearby region; * Knowledge of networking and hardware (preferred); * Knowledge of taxes and taxation (an advantage). **Compensation and Benefits:** * Salary: BRL 2,000–2,500 per month + on-call allowance and overtime pay * Transportation voucher * Meal voucher * Health insurance **Working Hours:** * Monday to Friday, 8:00 AM–12:00 PM and 1:30 PM–6:00 PM **On-call shifts (overtime and on-call allowances apply) AFTER PROBATIONARY PERIOD:** * Saturdays: 8:00 AM–12:00 PM and 2:00 PM–6:00 PM * Sundays and holidays: 8:00 AM–12:00 PM Employment type: Full-time CLT contract Salary: BRL 2,000.00–2,500.00 per month Benefits: * Medical assistance * Meal voucher * Transportation voucher