Receptionist

Description

Job Summary: Professional responsible for receiving and orienting customers, patients, visitors, and suppliers; managing the information system; and providing telephone support and registration services. Key Highlights: 1. Customer and visitor reception and orientation 2. Information and registration management in the system 3. Telephone support and administrative assistance Receive and identify external and internal customers, patients, companions, suppliers, and general visitors; register them in the information system; control personnel entry and exit; provide information; and guide them regarding institutional rules and procedures; Issue identification labels/badges to companions and visitors and escort them to their designated departments, announcing them to the visited departments, while also registering data in the system to ensure information accuracy and updating registration details whenever necessary. Issue temporary labels/badges to physicians, team staff, and occasional professionals who may have forgotten their permanent badges, upon request; Receive and identify external and internal customers, providing them with information and clarifications, and directing customers, patients, companions, suppliers, and visitors to their destination areas or to announced staff members; Provide telephone support by receiving and making phone calls, supplying information, transferring calls to relevant departments or individuals, and keeping the schedule up to date; Assist patients with reduced mobility or special needs, requesting emergency support until medical staff arrives; Inform patients about health insurance restrictions and obtain the responsible party's signature on the service agreement and other required documents for admission; Organize information and plan daily tasks, as well as control and schedule services as requested. Comply with internal regulations, health, hygiene, and occupational safety procedures applicable to the department, as well as compliance requirements and relevant corporate regulations. Submit patient encounter forms to the Pre-Billing Department via the system. Register patients and/or create encounter forms in the system, request health insurance authorizations, and collect required signatures. Perform other duties inherent to the position and department, or as directed by the immediate supervisor, provided they align with the employee’s qualifications, knowledge, and experience. **Minimum Education Level:** High School (Secondary Education)