Job Summary: We are seeking a Relationship and Sales Assistant to provide welcoming service, support, sales, and engagement as the first point of contact with students. Key Highlights: 1. Participation in all stages of customer relationship management. 2. Opportunity for growth within an institution of educational excellence. 3. Teamwork with teachers and coordinators. Cultura Inglesa is for everyone! **All our positions are affirmative actions for inclusion and diversity, and we’re waiting for your application!** Cultura Inglesa is an innovative company that dreams of positioning Brazil on the global stage through education, shaping increasingly confident and fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language instruction, with over 89 years of operation and excellence in this field. We offer a comprehensive infrastructure for technology development and teaching materials. We adopt an entrepreneurial mindset, continuously improving our products and services, and pioneer teaching methodologies because we believe in innovation in education. Do you enjoy communicating, have a passion for helping people, and are interested in education? We’re looking for a **Relationship and Sales Assistant** to join our team! Here, you’ll be the first point of contact with our students and their guardians, providing welcoming service, sales, support, and engagement across all stages of the customer relationship. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by Cultura Inglesa. * Manage the entire sales cycle: **pre\-sales, sales, and post\-sales**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support student entry and exit procedures, observe behaviors, and report situations to leadership. * Update and organize databases of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other staff members. * Participate in training sessions and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Experience in **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic English proficiency will be considered a plus. **Additional Information** **Working Hours:** Monday to Thursday 3:00 PM–8:00 PM / Friday 10:00 AM–6:00 PM / Saturday 9:00 AM–12:00 PM\* (to be aligned with manager) **What We Offer:** * A dynamic and collaborative environment that values professional development. * Opportunity for growth within an institution committed to educational excellence. * Medical assistance * Dental assistance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day\-off If you possess the energy, passion, and dedication we seek, we’d love to meet you! Submit your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded language brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer in\-person and live online classes, combining quality education with social initiatives, technology, and innovation.