Call Center Operator - EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES

Description

Job Summary: Professional responsible for proactive and reactive customer service across multiple channels, clarifying doubts, providing information, and handling complaints. Key Highlights: 1. Multichannel customer service 2. Clarification of doubts and provision of information 3. Handling complaints with a focus on solutions RESPONSIBILITIES: \- PROVIDE PROACTIVE AND REACTIVE CUSTOMER SERVICE VIA PHONE, CHAT, OR OTHER COMMUNICATION CHANNELS; \- ACCURATELY AND ORGANIZEDLY REGISTER AND UPDATE INFORMATION IN SYSTEMS; CLARIFY DOUBTS, PROVIDE INFORMATION ABOUT PRODUCTS/SERVICES, AND GUIDE CUSTOMERS ON PROCEDURES; TRANSFER OR FORWARD CALLS WHEN NECESSARY; HANDLE COMPLAINTS, SEEKING TO PROVIDE APPROPRIATE SOLUTIONS WITHIN THE ESTABLISHED TIMEFRAME; FOLLOW COMPANY-DEFINED SCRIPTS AND SERVICE STANDARDS, MAINTAINING COURTESY AND PROFESSIONALISM; SALARY: R$1620.00 BENEFITS: VT \+ BASIC FOOD ALLOWANCE (R$ 105.00\) WORK SCHEDULE: 2:00 PM TO 8:00 PM – MONDAY TO SATURDAY LOCATION: CURICICA \- JACAREPAGUÁ REQUIREMENTS: \- COMPLETED HIGH SCHOOL EDUCATION. \- BASIC COMPUTER SKILLS (TYPING, SYSTEM NAVIGATION, OFFICE SUITE). Employment Type: Permanent CLT Compensation: R$1\.620,00 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Selection Question(s): * EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES. IF YOU DO NOT QUALIFY, YOUR APPLICATION WILL BE DISCARDED. PLEASE PROVIDE YOUR ICD CODE: License/Certification: * Medical report (Mandatory)