Collections Assistant

Description

Job Summary: The candidate will perform collections and negotiations, record customer interactions, and assist with departmental financial routines while maintaining courteous and professional service. Key Highlights: 1. Collections and negotiations with a focus on professional customer service. 2. Support for financial routines and payment tracking. 3. Clear and objective communication skills with the ability to mediate conflicts. **Job Information** * **Salary:** R$ 1\.518,00 * **Bonus:** According to internal policy * **Benefits:** * Dental plan * Funeral assistance * **Working Hours:** 11:00 AM to 8:00 PM (Monday to Friday) **Required Knowledge** * Basic computer skills * Customer service experience * Understanding of professional communication **Essential Skills** * Organization of work routines and materials * Efficiency in task execution * Ability to prioritize tasks * Focus and concentration * Clear and objective communication * Conflict mediation ability * Professional demeanor during collections **Expected Attitudes** * Punctuality * Regular attendance * Courtesy * Persuasiveness * Organization * Initiative * Self-control **Main Responsibilities** * Conduct collections and negotiations with students and their guardians * Record interactions and relevant information in the system * Monitor payments, agreements, and outstanding financial matters * Assist with departmental routine tasks * Maintain courteous, professional, and policy-compliant service * Support departmental initiatives and goals **Preferred Qualifications** * Experience in **sales** * Experience in the **financial** sector * Experience in public-facing customer service Employment Type: Permanent CLT Compensation: R$1\.557,00 per month Benefits: * Dental assistance * Life insurance * Transportation allowance