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Job Summary: Lead the team, supervise workflow, train staff, monitor service quality, and resolve issues, acting as a liaison between subordinates and management. Key Highlights: 1. Team leadership and training 2. Quality and service monitoring 3. Digital customer service Responsible for supervising workflow at our facilities and for training and leading the in-store customer service team; monitoring service quality and online order preparation; conducting kitchen training; ensuring compliance with sanitary surveillance regulations; resolving issues; and serving as a liaison between subordinates and management. Must also lead the team, manage employee time-off and scheduling; after service hours, assist with customer service and cleaning routines; supervise the customer service team’s management, training, and performance evaluation; monitor service delivery to identify strengths and weaknesses, applying improvement methods. Additionally, handle digital customer service via Facebook, Instagram, WhatsApp, and telephone. The ideal candidate is competent, capable of guiding and training staff, well-versed in processes under this role’s responsibility, focused, and results-oriented. Experience required in bakeries, snack bars, or fast-food establishments. Minimum 4 years of verified experience in this role, documented in employment record. Employment type: Full-time CLT Compensation: R$1.610,00 - R$2.000,00 per month Benefits: * Transportation allowance
