Supervisor

Description

Job Summary: We are seeking an Events Supervisor with leadership spirit to coordinate and supervise the event service flow, ensuring excellence and agility. Key Highlights: 1. Lead and supervise the team strategically with a focus on results. 2. Coordinate the entire event service flow efficiently and transparently. 3. Manage conflicts, make quick decisions, and deliver positive experiences. **Description** **Do you have a leadership spirit, enjoy making agile decisions, and know how to transform challenging situations into efficient solutions? Then join us!** We are looking for an **Events Supervisor** who leads the team with strategy, empathy, and results orientation, ensuring each event is handled with excellence, agility, and in compliance with the association's guidelines. Your mission will be to **coordinate and supervise the entire event service flow**, ensuring processes run efficiently, transparently, and fully aligned with internal policies. If you know how to motivate teams, solve problems quickly, and deliver positive experiences even during the most critical moments, this position is for you! **Responsibilities and Duties** **Supervision** **and Coordination:** Monitor and guide the external team of inspectors and field technicians. Establish goals and performance indicators. Identify process improvement opportunities and implement solutions. Develop and deliver technical and behavioral training. Manage conflicts and support decision-making. Represent the team and company in meetings, events, and third-party negotiations. **Regulation** **and Claims Handling:** Receive, analyze, and monitor event notifications and reports. Verify compliance with company policies. Prepare and review technical reports and opinions. **Technical Inspection** **and Assessment:** Conduct on-site inspections of assets involved in events. Assess damages and collect information for event analysis. Issue technical reports with clarity, accuracy, and impartiality. Record evidence, documentation, and photos during inspections. **Strategic Management:** Monitor operational performance and service deadlines. Ensure delivery quality and alignment with organizational culture. Conduct market research, benchmarking, and continuous improvement initiatives. **Requirements and Qualifications** Bachelor’s degree in Business Administration, Law, or related fields (preferred). Experience in insurance, inspection, or claims regulation. Knowledge of legislation and regulations applicable to the insurance sector. Proficiency in Microsoft Office Suite. Strong communication, negotiation, and customer service skills. Ability to work under pressure, with organization and attention to detail. Familiarity with service and inspection tools and technologies.