B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional responsible for performing installation and repair services on fiber-optic networks, ensuring high-speed connectivity for customers. Key Highlights: 1. Install and repair FTTH and FTTA network technology 2. Resolve service faults and ensure customer connectivity 3. Always do the right thing, with honesty and transparency We are Alloha Fibra, Brazil’s largest independent fiber-optic group. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technology for residential customers; * Repair/correct service faults, including slow speed, Wi-Fi issues, no connection, intermittent connectivity, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess service feasibility when the sales team has doubts regarding network availability in a given area; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Attend training sessions and meetings when invited; * Perform other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office skills; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform accessible via intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative and responsible environment, committed to people and business sustainability. For more information, visit https://alloha.com/