Samsung Customer Service Consultant / Technical Support Specialist

Description

Job Summary: We are seeking a Customer Service Representative / Consultant for electronic device technical support, responsible for customer service, equipment registration, and technical assistance. Key Highlights: 1. Direct customer service and guidance 2. Technical support during the repair process 3. Promotion and sale of products and services **Job Description:** We are looking for a **Customer Service Representative / Consultant** to work in our electronic device technical support center. The professional will be responsible for direct customer interaction, equipment registration, technical support throughout the repair process, and offering additional products and services. **Main Responsibilities:** * Serve and guide customers at the counter; * Register customer and equipment information; * Forward equipment to technicians; * Inform customers about service timelines and progress; * Promote and sell additional products and services; * Assist in organizing the service area. * Perform backups and configurations **Requirements:** * Completed high school education; * Experience in customer service and sales; * Strong communication skills and professional demeanor; * Basic knowledge of electronics is a plus. * Salary: R$ 1\.712,00 * Transportation Allowance * Meal Allowance: R$ 200.00 per month Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1\.712,00 per month Benefits: * Meal Voucher * Transportation Voucher Experience: * Customer Service (Mandatory) Work Location: On-site