Scheduling Assistant - Joinville

Description

Job Summary: This position supports the sales and customer service teams, focusing on scheduling and tracking technical services, spreadsheet management, and customer support. Key Highlights: 1. Support the sales and customer service teams with administrative routines 2. Schedule and track technical services with customers and internal teams 3. Handle customers and partners via phone, email, and WhatsApp **RotaExata** offers companies an opportunity to stand out even when the financial and economic environment is not particularly optimistic. Through efficient fleet management, we demonstrate how much cost savings can be achieved and how much additional work can be accomplished with proper monitoring of drivers. **RotaExata** established itself early in the market as one of the most promising intelligent tools for fleet tracking and management, backed by a team of specialists who innovate daily to maintain the company’s leadership and reference status in the industry. **Responsibilities and Duties:** * Schedule and track technical services with customers and the operations team; * Support the sales and customer service teams with administrative routines; * Control and update spreadsheets and systems with scheduling and service delivery information; * Ensure customer service adheres to defined deadlines and standards; * Handle customers and partners via phone, e\-mail, and WhatsApp to align requirements; * Support internal administrative processes such as onboarding new service providers, issuing service orders, and verifying information. **Requirements:** * Completed high school education (technical or undergraduate studies in Administration, Logistics, or related fields preferred); * Experience with administrative routines and/or customer service; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and proactivity; * Proficiency with tools such as Google Calendar, spreadsheets, and management systems; * Experience in scheduling services or technical support (a plus).