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Job Summary: Join Grupo Casas Bahia and work in sales, delivering consultative and delightful customer service, with a focus on customer experience and results. Key Highlights: 1. Consultative and delightful customer service 2. Focus on shopping experience and offering suitable products 3. Team-based goal-oriented work and challenges Join Grupo Casas Bahia — Brazil's largest and most innovative retail group, with over 70 years of history and a mission to fulfill the dreams of more than 90 million Brazilians. We are on a journey of continuous growth and transformation, placing the customer at the center of everything. We value respect, diversity, and the personal and professional development of each of our employees. Here, you’ll have the opportunity to grow, develop, and be part of a team passionate about transforming retail. We’re ready to welcome you! **Here, total dedication has never been stronger!** **Responsibilities and Duties** **What your day-to-day will look like in this amazing team \=)** **We’re looking for communicative, proactive, and customer-focused individuals to join our sales team!** * Provide consultative and delightful customer service — both in physical stores and across digital channels — to attract and retain customers; * Understand customer needs and recommend the most suitable products, always prioritizing the shopping experience; * Sell products and financial services (e.g., Casas Bahia Card and Ponto Frio Card, CDC, and insurance), and assist customers with the banQi, Casas Bahia, and Ponto apps; * Support customers with payments, product exchanges, and after-sales service; * Organize the store, ensure proper product display, and assist in creating promotional posters and materials; * Work toward goals and challenges, focusing on results and maintaining strong team relationships. **Requirements and Qualifications** **Preferred:** * Strong communication skills and ability to interact effectively with diverse customer profiles; * Comfort working with targets and a results-driven mindset; * Organization and proactivity in daily store operations; * Interest in learning about products, financial services, and technology. **Nice-to-have:** * Prior retail sales experience; * Previous experience working with targets or public-facing customer service; * Basic familiarity with mobile apps and digital tools. **Additional Information** Work Location: MAFRA \- SC Business Hours 6x1 Shift Schedule Work Model: In-person **Some benefits you’ll enjoy with us:** Wellhub and/or Gympass Sesc Membership Meal Allowance Transportation Allowance Birthday Day Off Dr. Saúde (Free telemedicine and psychological support for you and your family) Medical Assistance Dental Assistance Acolher Program (Free retirement, financial, and legal consulting, plus social support) Pregnancy Program Baby Layette Mom Card Extended Maternity and Paternity Leave Private Pension Plan Discount Club (Up to 70% off products and services) Employee Store Life Insurance Funeral Assistance Corporate University Discounts on All Group Products **\#JOINGRUPOCASASBAHIA** **All our opportunities are open to both internal and external candidates**. **Employees**, please access our internal recruitment policy on **Service Now** to review program requirements and principles. *Grupo Casas Bahia is one of Brazil’s most iconic companies, with a rich history spanning decades. Its journey is defined by resilience, innovation, and unwavering dedication to you! Our dedication is tireless; our drive to provide solutions and engage face-to-face makes us human.* *We are over 30,000 employees, operating Brazil’s largest and most digital logistics network — connected to over 1,000 physical stores and 29 distribution centers and delivery hubs — all designed for our 200+ million customers.* *If you’re driven by passion, simplicity, transformation, and the same dedication we bring to you and all Brazilians, welcome aboard — feel at home and explore our career opportunities at Grupo Casas Bahia.*
