Receptionist

Description

Job Summary: A receptionist and patient service professional responsible for appointment scheduling and lead conversion, ensuring patient satisfaction and clinic growth. Key Highlights: 1. Greet and welcome patients professionally and cordially 2. Schedule and follow up on appointments, optimizing time slots 3. Convert leads into clients and ensure patient retention Receive and welcome patients professionally and cordially, schedule and follow up on appointments, and execute strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic, both in person and by phone, providing agile and efficient service; \* * Clarify questions regarding services, pricing, and availability, ensuring a positive experience; \* * Proactively and responsively engage with leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to support strategic adjustments; \* * Manage appointment and follow-up schedules, optimizing time slots to prevent conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as needed; \* * Record and update patient data in the clinic's system; \* * Generate reports related to patient service, lead conversion, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Emphasize the clinic's service differentiators during all interactions. Employment Type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site