Description: * Education: Administration, Accounting, Economics and related fields * Experience in customer service at financial institutions in segments (individuals, businesses and AGRI) * ANBIMA Certification: CPA 20 * Service to members and non-members * Knowledge of financial products and services * Clear and effective communication (verbal/written). Ability to explain complex information in a way that members can understand * Comfort with technology * Customer service orientation * Facilitator / Educator * Cooperativism Understanding to serve: Serve members and non-members at the Agency's premises, assisting with inquiries and transactions. Receive service demands and resolve them or direct members to the channel that provides the best service experience, whether physical or digital. Identify business opportunities and ways to improve the member service experience, provide high-quality service and refer members when necessary. Digital Experience: Facilitate member interaction with self-service channels, aiming for efficiency and guiding members toward digital solutions. Provide guidance so members make better use of available products and technologies. Product Knowledge: Have an in-depth understanding of the products and services offered by the cooperative, enabling accurate and useful information to be provided to members, including characteristics of each product. Transactional Activities: Perform management and control of operational activities related to products and services, as well as organization of Express Service regarding queue management and task distribution among staff and self-service (managing whether there are employees available to provide service at the ATM area). Perform member registration and data updates. Execute payment receipt, payment processing and various inquiries, opening, closing and cash control at the cashier terminal. Prevent and deter fraudulent transactions or procedures and money laundering. Technical Support: Technical reporting (directing requests and tasks to Customer Service Assistants/Tellers/Cashiers and Starts). Together with the Branch Manager, organize vacations, lunch breaks and routine distribution in case of absences. As needed/in the absence of the manager or for branches operating two shifts, perform branch opening and closing procedures. Conflict Management: Effectively handle conflicts or issues that may arise during member service. Community Agent: Support organizing cooperative events within the community. Analyze metrics to measure member engagement and develop strategies to improve results achieved through social programs. Cooperativism: Explain how a credit cooperative works (what it is, our business model, differentiators, etc.) to members and non-members. Technical Skills: Ability to use specific tools such as software or systems. 2511260202401796878