IT Technical Assistant

Description

Job Summary: Professional required for technical support, maintenance, software installation and configuration, and network administration for a telecommunications company. Key Highlights: 1. On-site and remote technical support for users 2. Preventive and corrective maintenance of computers 3. Installation and configuration of software and operating systems **About the company:** R2T Telecomunicações was founded in 2009 with the goal of exceeding customer expectations through its experienced staff, qualified services, cutting-edge technology, and extensive expertise in the telecommunications sector. We are a large-scale Bahian company headquartered in Salvador, with branches across several states in Brazil’s Northeast region—including Bahia, Ceará, Pernambuco, Alagoas, Sergipe, Piauí, and Maranhão—as well as operational units throughout inland Bahia. With an encouraging and supportive work environment, R2T strives to ensure its employees learn to work as one unified family, aiming for customer satisfaction, professional achievements for our staff, and corporate recognition. **Main responsibilities:** * Provide technical support to users (on-site and remotely) * Perform preventive and corrective maintenance on computers * Install and configure software and operating systems * Assist in network administration (internet, printers, etc.) * Manage and organize IT equipment * Monitor and log technical service requests * Configure and maintain computers, routers, and network devices * Assist in installation and maintenance of networks (cabling, switches, Wi-Fi) * Log and monitor technical service requests * Create and manage user accounts, emails, and access permissions. **Requirements:** * Currently enrolled in or having completed a technical or undergraduate program in IT, Networking, Information Systems, or related fields * Basic knowledge of networking (TCP/IP, routers, switches) * Familiarity with computer hardware and maintenance * Proficiency in Windows and Microsoft Office suite * Strong communication and organizational skills **Salary and benefits:** Salary: R$ 2.087,08 Medical assistance; Dental assistance; Meal allowance: R$ 30.00 (per day); Transportation allowance; TotalPass. **Working hours:** Monday to Friday, from 7:12 AM to 5:00 PM; 44 hours per week.