Customer Service - Technical Support

Description

Job Summary: We are seeking a dedicated and empathetic Customer Support Representative to provide customer service, basic technical support, and incident tracking, with a focus on agile and efficient problem resolution. Key Highlights: 1. Customer service through multiple channels 2. Basic internet technical support 3. Customer guidance on services and solutions We are looking for a dedicated, empathetic, and committed **Customer Support Representative** to join our team. The ideal candidate must possess excellent communication skills, patience, and the ability to interact effectively with customers, always aiming to resolve issues quickly, clearly, and efficiently. **Main Responsibilities:** * Customer service (phone, WhatsApp, and/or system) * Basic internet technical support * Incident creation and tracking * Customer guidance on services and solutions **Requirements:** * Strong verbal and written communication skills * Patience and proactivity * Basic computer knowledge * Organization and responsibility **Preferred Qualifications:** * Experience with internet service providers * Knowledge of networking (routers, Wi\-Fi, connectivity, etc.) * Familiarity with IXC SOFT system \*\*Send resume to: vagastevnet@gmail.com Employment Type: Full-time, CLT permanent contract Compensation: R$1\.612,00 \- R$3\.000,00 per month Benefits: * Fuel allowance * Internet allowance * Meal allowance * Food voucher * Transportation voucher * Company vehicle Work Location: On-site