IT Support Apprentice

Description

Job Summary: This is an entry-level IT Apprentice role, focused on practical learning and providing essential support to technology operations, combining basic technical support tasks with skill development under supervision. Key Highlights: 1. Entry-level role focused on practical IT learning 2. Basic technical support and software/hardware troubleshooting 3. Opportunity to develop skills under supervision Description: * Be between 18 and 23 years old; * Education: Currently enrolled in and attending Fundamental or Secondary Education, or hold a Secondary Education completion diploma. * Intermediate knowledge of the Office suite (Word, Excel, and PowerPoint); * Easy access to work in person at the office location. This is an entry-level role focused on practical learning, yet it provides essential support to the company's technology operations. An IT Apprentice’s responsibilities typically combine basic technical support tasks with skill development under supervision. * Basic user support (Help Desk) * Register, prioritize, and track technical support tickets. * Resolve simple software and hardware issues (Level 1 support). * Escalate more complex issues to senior technicians or analysts. * Configure and maintain workstations. * Install and configure operating systems and applications (e.g., Office suite, web browsers) on new computers. * Perform basic maintenance on PCs, laptops, and peripherals (cleaning, cable inspection, replacing mice/keyboards). * Assist in managing hardware and software inventory. * Help resolve basic network connectivity issues (Wi\-Fi, network cables). * Assist in configuring printers and scanners on the network. * Help with simple file recovery procedures. * Actively participate in internal and external training to learn about the company’s specific systems and technologies. * Continuously seek guidance from supervisors or more experienced technicians. * Create and update simplified user manuals and procedures (e.g., How to connect to the VPN, How to configure the printer). 2512250202491935152