E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE - Downtown

Description

Job Summary: E-commerce Customer Service Representative responsible for customer service via multiple channels, order tracking, post-sales support, and assistance with e-commerce operational routines. Key Highlights: 1. Customer service through various digital channels 2. Support for e-commerce operational routines and post-sales support 3. Problem resolution with agility and empathy A clothing store is seeking an E\-commerce Customer Service Representative in Nova Friburgo (Downtown). **Responsibilities:** Customer service via WhatsApp, Instagram, email, and chat. Order tracking and post-sales support. Assistance with e-commerce operational routines. Problem resolution with agility and empathy. Support for DMFIT customer operational routines. Previous experience as an Online Sales Assistant, E\-commerce Consultant, Digital Customer Service Operator, or Online Customer Support Analyst may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working hours: To be determined.