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Job Summary: Provide customer support for ERP usage and administrative procedures, including remote assistance and report customization. Key Highlights: 1. Customer support for ERP systems and administrative procedures 2. Remote assistance and video conferencing support 3. Customization of reports for customers **Requirements:** * Proficiency in computer science and computer networking * Knowledge of administrative procedures (purchasing, inventory, invoices, service orders, billing) * Customer service skills: Confidence in communicating via telephone and text * Flexible working hours **Desirable Knowledge:** * Experience in ERP technical support * Mikrotik * MySQL * Linux **Responsibilities:** * Provide customer support for ERP usage (data entry, invoicing, administrative procedures) * Manage support tickets using a ticket management system, following established workflows and service standards * Remote support * Video conferencing support * Customization of reports for customers
