We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic player in Brazil. We have a network of over 110,000 kilometers of fiber optics and more than 1.6 million customers. With nine integrated commercial brands, we operate from the north to the south of the country and were the fixed broadband company with the highest growth in 2022. We have a team of over 4,000 employees who work towards the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil, united by the same values. We'd love to meet you! \#whatHappensOnOurFiber \#fiberTeam **Responsibilities and duties** To build this team with us, the candidate will face the following challenges: * Make and receive phone calls; * Provide operational support; * Handle objections effectively; * Use internal systems. **Requirements and qualifications** * High school diploma; * Intermediate level in Office suite **Additional information** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão - PCD dependents assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * Training courses platform on Intranet * Tour House: 5% to 12% discounts on flight tickets, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is currently the largest independent fiber optic group in the country. This is possible because we count on a team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value plurality,** represented by our employees and customers in all their regional and social diversity—since we operate in 864 cities across 22 Brazilian states, with a network of over 140,000 kilometers of fiber optics and 1.6 million subscribers. Here you will find one single team, working **interconnected**, focused on **doing the right thing always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way of Being—that transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/