**Do you enjoy providing excellent service, resolving requests, and turning data into smart decisions? Join us as our Customer Success Assistant! Work across multiple channels (WhatsApp, phone, email, and chat), assist in onboarding, and create basic Excel/Sheets reports to ensure customer satisfaction and retention.** What you will do (responsibilities) * Assist customers across **all channels**: WhatsApp, phone, email, and chat, adhering to **SLAs** for first response and resolution. * **Track requests/tickets** from start to finish (opening, forwarding, follow-up, closure), keeping the customer informed. * Support **onboarding**: welcome messages, document checklist, and access/portal creation. * **Analyze data and build basic reports** (Excel/Google Sheets) on ticket volume, SLA, NPS/CSAT, activation time, etc. * Act **proactively** on **customer satisfaction and retention** (follow-ups, churn prevention, encouraging portal/process usage). * Log interactions in the **CRM/Help Desk** and suggest improvements (FAQs, tutorials, standard messages). What we expect from you (requirements) + **Experience in customer service** via digital **and** in-person channels. + **Basic knowledge** of **Customer Success** routines (onboarding, proactive communication, account health). + **Basic understanding of metrics**: **NPS, CSAT, SLA, activation time**. + **Basic proficiency in Excel/Google Sheets** (filters, simple PROCV/XLOOKUP, basic Pivot Tables, charts). + **Clear and assertive communication** (verbal and written), **organization**, and **prioritization**. + **Education:** Completed high school (ongoing higher education in Administration, Accounting, or Management Processes is a plus).