* Handle customer inquiries and close sales via WhatsApp and phone, ensuring high-quality customer relationship management. * Conduct proactive sales by contacting clients from the portfolio and the RAC (Customer Asset Recovery) database. * Manage the commercial team's performance, monitoring and ensuring achievement of KPIs (sales, WhatsApp engagement, campaigns, etc.). * Supervise the unit's cash flow, including control of funds and financial security. * Coordinate delivery operations, ensuring motorcycle couriers' efficiency and proper use of the logistics platform. * Assign schedules and targets to the commercial team jointly with the Store Manager. * Make daily 10/10 calls, maintaining active contact with strategic customers. * Analyze the RAC database and develop action plans for customers exhibiting negative purchasing behavior (negative comps). * Lead midday and end-of-day alignment meetings with the commercial team to ensure focus and direction toward results. * Formal education: Completed high school; ongoing or completed undergraduate degree in Business Administration, Commercial Management, or related fields is a plus. * Experience: Over 3 years of experience in related roles. * Specific knowledge: Microsoft Office suite, B2B customer service in retail, automotive products, sales management, and KPI-related skills.
João Silva
Indeed · HR
João Silva
Indeed · HR
