Job Summary: A professional responsible for FTTH and FTTA network installation and repair, ensuring high-speed internet service quality for residential customers. Key Highlights: 1. Expertise in FTTH and FTTA network installation and repair 2. Focus on digital inclusion and technological transformation 3. A connected, united team passionate about technology We are Alloha Fibra, the largest independent fiber-optic group in Brazil. We are a connected, united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join our team, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA residential network technologies; * Diagnosing and resolving service issues—including slow speeds, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Assessing service feasibility when the commercial team is uncertain whether network infrastructure is available in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding devices when customers change their service plans; * Participating in trainings and meetings as invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (Electrical Safety) and NR-35 (Working at Heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding work hours and willingness to travel; * Prior experience in telecommunications companies is preferred. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD-dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform via intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by over 140,000 km of fiber-optic infrastructure and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, people-centered, and business-sustainability-oriented environment. For more information, visit https://alloha.com/