B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Field professional responsible for installations, repairs, and maintenance of FTTH and FTTA networks for residential customers, ensuring high-speed connectivity. Key Highlights: 1. Installation and repair services for FTTH and FTTA network technologies 2. Focus on digital inclusion and technological transformation 3. Collaborative and responsible work environment We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join our team, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, including issues related to slow speed, Wi-Fi, no connection, intermittent connectivity, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing network feasibility when the commercial team has doubts regarding network availability in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers switch plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate proficiency in Microsoft Office suite; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Health insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform accessible via intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with over 140,000 kilometers of fiber-optic infrastructure and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which fosters a collaborative and responsible environment, both for people and for business sustainability. For more information, visit https://alloha.com/