Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other field services in accordance with operational procedures while delighting customers. Key Highlights: 1. Vacancies for attentive professionals with a sense of ownership 2. A culture that values personal and professional development 3. A collaborative and horizontal environment where you are the protagonist We are looking for a **Field Services Operator** to execute "Service Orders" (SOs) in the field, including installation, repair, address change, and other services, in compliance with the company-defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment as required; * Drive the company vehicle when necessary; * Perform other related duties according to departmental needs and leadership direction; * Maintain the company vehicle in accordance with fleet management processes, ensuring its proper functioning; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in compliance with current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company-defined operational procedures; provide referrals for additional or new sales; * Safeguard, maintain, properly utilize, and secure company-provided resources, and inspect the work area after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Valid Class "B" driver's license. **Preferred qualifications:** * Willingness to travel; * Knowledge of transmission technologies and access media — twisted-pair cables and optical fiber; * Familiarity with router and signal repeater configuration; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical structures — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to Brazil’s digital transformation.