Job Summary: We are seeking a Technical Support Supervisor with leadership skills to oversee the Technical Support team, ensuring service quality and optimizing processes to enhance customer satisfaction. Key Highlights: 1. Lead and supervise the Technical Support team 2. Ensure service and process quality 3. Support complex technical requests and monitor KPIs **TECHNICAL SUPPORT SUPERVISOR** **Responsibilities:** We seek a professional with strong leadership and organizational skills to supervise the Technical Support team. Responsibilities include overseeing team daily operations, ensuring service quality via chat, email, and phone calls, supporting complex technical requests, monitoring KPIs, enforcing process compliance, and collaborating with internal teams for continuous improvement—ensuring positive experiences for customers and partners. **Requirements:** We value professionals with strong communication skills, autonomy, and leadership capability. The candidate must be able to effectively guide the team, prioritize tasks, and resolve problems clearly and objectively. Prior experience in technical support, technology, or team supervision is considered a plus but is not mandatory. We seek a mature, responsible professional eager to grow alongside the company. **Salary:** To be discussed **Benefits:** Possibility of transitioning to another department later: YES; Working Hours: Monday to Thursday, 8 AM–6 PM; Friday, 8 AM–5 PM; On-site work: YES; Aggressive performance bonuses; Benefits: Meal Allowance: R$ 34.00 (per day) + Transportation Allowance; System training; Opportunity to work in other departments; Pharmacy Benefit Plan (available after 3 months); Health incentives: free online consultations with psychologists, nutritionists, and general practitioners (does NOT include health insurance) + TOTALPASS discounts. CLT position. 100% ON-SITE POSITION – CAMPINAS/SP. **NOTES –** ***TO PARTICIPATE IN THE SELECTION PROCESS, YOU MUST COMPLETE OUR FORM:*** https://vagas.multione.digital/jobs Job Type: Full-time, CLT Compensation: Starting from R$2.500,00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Work Location: On-site