Customer Service Agent

**Description and Responsibilities:** **Working Hours:** 8:00 AM to 5:00 PM / Monday to Friday\-Friday **Level:** Operational **Employment Ty
- Support members
- Provide telephone support
- Assist with electronic access

Provide technical support to users of the institution's information systems and equipment. Perform installation, configuration, and maintenance of computers, printers, networks, and systems. Administer and monitor the operation of the SPDATA hospital system, assist users, and resolve inconsistencies. Monitor backups, access logs, and information security. Support integration among departments and institutional systems. Open and track technical service requests. Guide staff on the proper use of technological resources. Comply with information security standards and internal procedures.
João Silva
Indeed · HR