**Welcome to your home among friends!** Operating in the state of Mato Grosso, Grupo Rota Oeste stands out in the local production chain. With its headquarters in Cuiabá and branches in strategic locations, we have built a solid and trustworthy relationship with our customers, always prioritizing the quality of our services and customer care. ? **Join our team!** We are looking for a **Technical Consultant**, responsible for serving dealership customers with a focus on quality and efficiency, diagnosing vehicle maintenance and repair needs, acting as an intermediary between the customer and the workshop, and ensuring customer satisfaction and loyalty. ? **Your responsibilities:** * Serve customers in person, by phone, or digitally, identifying their demands and technical needs. * Ensure correct opening, tracking, and closing of service orders. * Monitor the status of service orders, ensuring adherence to deadlines and delivery quality. * Validate technical warranty with the warranty/workshop team, when applicable. * Monitor the status of service orders, ensuring adherence to deadlines and delivery quality. * Manage after-sales performance indicators. * Perform technical vehicle handover, explaining to the customer the services performed, parts replaced, and recommendations for future maintenance. * Comply with customer service standards and procedures established by the manufacturer and the dealership. ? **What we expect from you:** * Completed high school education; technical training is desirable. * Prior experience at a dealership is a plus. * Proficiency in Office suite and CRM systems. * Basic technical knowledge of mechanics, electricity, or maintenance. * Committed and organized. ? **What we offer:** * Market-competitive salary; * Flexible benefits: transportation allowance, meal/food voucher, medical assistance, dental assistance, and life insurance; * Collaborative and welcoming work environment; * Opportunities for professional growth and development. ??‍? **How to Apply:** If you meet the requirements and are ready to take on new challenges, don’t miss this opportunity to apply. **Join our team!**