Racine Tratores is a dealership renowned for quality, trust, and personalized customer service. Since 1968, we have built our history with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees, who are our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized support. These are our differentiators: a post-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. We are in constant evolution, always seeking new ways to innovate in service delivery and strengthen relationships with our customers, partners, and employees. **Responsibilities and duties** Responsible for supervising, planning, and managing service operations, ensuring high-quality delivery, customer satisfaction, and operational efficiency. Leads the team, manages contracts, develops strategies, and drives continuous process improvement. Key responsibilities: * Manage service sales and monitor parts sales within the workshop; * Responsible for department resources and profitability; * Conduct, coordinate, and oversee customer prospecting; * Participate in internal audits; * Participate in external audits; * Conduct periodic meetings with all technical assistance staff to address general internal and external company matters; * Responsible for preventive and corrective actions within the department; * Responsible for administration, control, and management of technical assistance performance indicators such as productivity, efficiency, absorption, and profitability; * Monitor and analyze repair quality through service return records. **Requirements and qualifications** * Bachelor's degree in Business Administration, Mechanical Engineering, or related fields; * Valid Class B driver's license (desirable); * Advanced knowledge of CASE products is a plus; * Experience in personnel management and the field is a plus. **Additional information** * Health and dental insurance; * On-site cafeteria; * Life insurance; * Study subsidy; * PPR (Profit Sharing Program). ### **Racine Group: 57 years of history** Since 1968, we have built our history with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees, who are our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized support. These are our differentiators: a post-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. #### **Where we are** * Alfenas (MG) * Araraquara (SP)⠀⠀ * Jaú (SP) * Manhuaçu (MG) * Muriaé (MG) * Passos (MG) * Piumhi (MG) * Pouso Alegre (MG) * São João Del Rei (MG)