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Job Summary: Assist field technicians in managing appointments and customer service, providing technical support to customers via telephone and WhatsApp, monitoring schedules, and logging requests. Key Highlights: 1. Technical support and appointment scheduling management 2. Customer service via WhatsApp and telephone 3. Optimization of service routes and response timeframes Assist field technicians in managing and updating service and installation appointment schedules. Answer customer calls and WhatsApp messages, providing technical support and clarifying questions regarding appointments and services. Monitor and adjust service schedules to ensure optimized routes and adherence to deadlines. Track and prioritize open service tickets, ensuring communication between technicians and customers. Log and track requests and incidents in the company's system. Escalate more complex issues to advanced technical support staff or management when necessary. Keep customers informed about the status of their requests and any changes to scheduled appointments. **Requirements:** Completed high school education. Prior experience in customer service, preferably in technical support. Basic computer skills (use of internal systems and management tools). Proficiency with communication tools such as WhatsApp and telephone. Strong organizational and time-management skills to handle multiple appointments. Ability to work under pressure and resolve problems quickly and efficiently. Good verbal and written communication skills. **Desirable Qualifications:** Previous experience with internet service providers or in technical support roles. Basic knowledge of internet networks, modems, and routers. Familiarity with ticketing and service request management systems. Ability to handle customer conflict or dissatisfaction calmly and professionally. Certifications or training courses in customer service. Working Hours: 10:00 AM to 8:00 PM (Saturdays and holidays follow a rotating shift schedule) Initial Compensation: **R$ 1\.621,00 \+ Benefits** Meal Allowance: **R$29,00** (per day worked)
