Salesforce Tech Lead

Description

Job Summary: We are seeking a Salesforce Developer (Service Cloud) to enhance customer digital journeys by developing solutions on the Salesforce platform and integrating systems via APIs in a collaborative environment. Key Highlights: 1. Working in an agile team with autonomy and ownership mindset 2. Developing robust solutions on the Salesforce platform 3. Dynamic environment focused on results At NIO, we believe technology connects people and transforms the future. We are an innovative company focused on excellence, operating with a dynamic and collaborative culture. Our team works with autonomy, passion, and commitment, always striving for the best results. At NIO, we believe technology connects people and transforms the future. We are an innovative, excellence-oriented company guided by a dynamic and collaborative culture. Our team operates with autonomy, passion, and ownership mindset, always focused on delivering the best results and experiences for our customers. We are looking for a Salesforce Developer (with focus on Service Cloud) to enhance customer digital usage and relationship journeys across digital channels (mobile app and conversational bot). This professional will be responsible for developing solutions on the Salesforce platform, integrating systems via APIs, and contributing to the construction of scalable, high-performance, customer-centric digital journeys. The role will involve close collaboration with Product, Digital Channels, Architecture, and Engineering teams in a collaborative, dynamic, and results-oriented environment. **Responsibilities and Duties** Develop robust and scalable solutions on the Salesforce platform, focusing on customer usage and relationship digital journeys. Develop solutions using Apex and Lightning Web Components (LWC), implementing business logic and UI components. Develop solutions using OmniStudio. Implement automations and business workflows using Salesforce Flows, Validation Rules, and declarative tools. Integrate systems via APIs, OAuth authentication, and service-oriented architectures. **Requirements and Qualifications** Completed undergraduate degree in Systems Analysis and Development, Engineering, or related fields. Knowledge of standard Salesforce objects and their relationships (Account, Contact, Lead, Opportunity, and Case). Experience with REST/SOAP API integrations, OAuth authentication, and service-oriented architectures. Experience developing and maintaining integrations between Salesforce and external systems. Hands-on experience with version control (Git), CI/CD, and cloud platforms (AWS, GCP, or Azure). Experience working in agile teams and collaborating with business and product areas. Proven experience as a Salesforce Developer, with focus on integrations and digital channels. Interest in full-stack development within the Salesforce ecosystem. Ability to work autonomously, responsibly, and with strong ownership mindset. Technical English proficiency for reading documentation. Solid experience with the Salesforce Platform, with emphasis on Service Cloud. Experience creating technical documentation. Knowledge and experience with OmniStudio (DataRaptor, FlexCards, and Integration Procedures). Preferred: Salesforce Platform Developer I certification. **Additional Information** Benefits: * Meal Allowance and/or Food Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance * Private Pension Plan * Profit Sharing Program (PPR) * Pharmacy Allowance * Daycare Allowance * Flexible Working Hours * V.tal Benefits Club * Extended Maternity Leave (6 months) * Extended Paternity Leave (20 days) **THE FUTURE STARTS HERE — AND IT’S BUILT WITH YOU** ---------------------------------------------------------------- **We are V.tal, a company born with the purpose of enabling connection to the digital world and transforming people’s lives.** We work to help position Brazil among the most digitally advanced countries globally, promoting digital inclusion, driving new businesses, and stimulating regional development. This is possible because we launched with Brazil’s largest fiber-optic network and a team that makes things happen. We are a neutral, shared network, open to telecom operators, ISPs, and partners of all sizes and regions. This fills us with pride. Our robust infrastructure enables us to offer extensive coverage and reach, helping our customers go further while optimizing their investments. **OUR TEAM** We are connected, agile, and driven by outstanding results. Our workplace is light-hearted because it is built by people who collaborate, trust each other, and celebrate every achievement. Here, we don’t make excuses — we seek solutions. With this high-performance team, we work daily to place Brazil among the most digitally advanced countries worldwide, promoting digital inclusion, economic development, and social progress. **CHECK OUT OUR CORE PRINCIPLES** **We play fair and trust each other.** **Continuous evolution and learning is our mantra. Without learning, there is no evolution.** **We are obsessed with excellence and high performance. The pursuit of results happens daily in every decision.** **Work hard, play hard! We’re focused and maintain a healthy work environment.** **DO YOU IDENTIFY WITH OUR PROPOSAL? THEN JOIN US TODAY TO BUILD THE FUTURE TOGETHER!** Remember that internet that just works? That connects you to what truly matters — without unpleasant surprises? We know the telecommunications market needs to change. And we’re here to make it happen. We are **Nio**, a technology company offering fiber-optic internet solutions for homes and businesses across Brazil. Already serving **approximately 4 million customers**, and this is only the beginning. **Why does Nio exist?** **Our mission:** To drive the evolution of people and businesses through technology. **Our essence:** We look at people — and look ahead. Because we believe innovation only makes sense when it improves people’s lives. And this applies not only to our customers but also to those who make it all happen: **the people who work here.** **Working at Nio means…** Being part of a company that puts the customer at the center of everything. Having autonomy and room to grow. Working alongside people who believe in what they do. Building something new in a collaborative and energetic environment. **We’re just getting started — and you can be part of this transformation. Join Nio and help create Brazil’s new digital era!**